Frequently ask questions

Questions Researcher Actually Ask

Everything you need to know before booking your first test.

How do I submit a sample?+

Book online, then schedule a home pickup or drop at one of our 200+ collection points. All containers, cold packs, and chain-of-custody forms are provided at no extra cost.

What types of sample testing are available?+

We support molecular biology, chemical analysis, materials testing, analytical testing, and specialized scientific research samples through verified laboratories.

How is turnaround time (TAT) calculated?+

Turnaround time starts as soon as your sample is verified and logged at the partner laboratory facility. You can track real-time progress inside the app.

Can I request custom parameters or specialized testing?+

Yes! Our digital intake form allows you to attach special research instructions, custom parameters, and sample requirements directly to your booking.

Are reports digitally verifiable?+

All reports uploaded on Testify Samples carry cryptographic digital verification stamps, lab sign-offs, and downloadable PDF reports accessible 24/7.