Welcome to Testify Samples, a digital research testing platform operated by Testify Scientific Solutions Private Limited. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, mobile application, and related services ("Platform").
âšī¸By registering, accessing, or using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
1. Information We Collect
A. Personal Information
When you create an account or place an order, we may collect:
- Full Name
- Email Address
- Mobile Number
- Password (stored with secure encryption)
- Profile photograph (optional)
- Educational Institution, Department, Course & Year of Study
- Organization Name (if applicable)
- Billing Address & Pickup Address
- GST Number (where applicable)
B. Order & Sample Information
To facilitate laboratory testing, we collect information including:
- Selected laboratory & test(s) requested
- Sample description, type, and quantity
- Sample identifiers
- Safety hazard declarations
- Packaging information & special instructions
- Preferred pickup schedule
â ī¸Important Note: Please do not include confidential research data unless it is specifically required for testing.
C. Payment Information
Payments are processed through secure third-party payment gateways. We do NOT store sensitive payment credentials such as credit/debit card numbers, CVV, UPI PIN, or internet banking credentials.
We may receive limited transaction details including:
- Transaction ID
- Payment status
- Payment amount
- Refund status
- Date & time of payment
D. Device & Technical Information
When you use the Platform, we may automatically collect:
- Device model & Operating system
- App version & IP address
- Browser information & Device identifiers
- Network information
- Crash logs & Diagnostic information
E. Location Information
With your permission, we may collect precise or approximate location information solely for:
- Sample pickup & delivery routing
- Service availability checking
- Real-time order tracking
You may disable location permissions through your device settings; however, some Platform features may not function correctly without location access.
2. How We Use Your Information
We use your information to:
- Create and manage your account.
- Process laboratory test bookings.
- Coordinate sample pickup and delivery.
- Share necessary information with selected laboratories.
- Provide real-time order tracking.
- Deliver laboratory reports securely.
- Process payments and refunds.
- Provide customer support.
- Send important service updates.
- Improve Platform performance and user experience.
- Detect fraud, security risks, or misuse.
- Comply with applicable legal and regulatory obligations.
3. Information Shared With Laboratories
To fulfill your testing request, we may share relevant information with the laboratory selected by you, including:
- Name & Contact number
- Email address
- Sample details & Test requirements
- Pickup information
- Order ID & Payment status (where required)
Laboratories receive only the information necessary to perform the requested testing services.
4. Information Shared With Logistics Partners
For sample pickup and delivery, we may share:
- Name & Contact number
- Pickup address
- Delivery instructions
- Order ID
Logistics personnel are provided only the details essential to complete the pickup and delivery operations.
5. Third-Party Service Providers
We may engage trusted third-party service providers for:
Payment processingCloud hostingSMS servicesEmail communicationCustomer supportAnalyticsPush notificationsCrash reporting
These service providers are contractually obligated to use your information strictly for providing services to Testify Samples.
6. Cookies & Similar Technologies
Our website and application may use cookies and similar tracking technologies to:
- Keep you securely signed in.
- Remember your preferences and settings.
- Improve overall platform speed and performance.
- Understand usage patterns and enhance user experience.
You may manage or disable cookies through your web browser settings.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services to you.
- Maintain historical transaction records.
- Resolve disputes and enforce agreements.
- Meet regulatory, tax, and legal obligations.
Some records may be retained for longer periods where explicitly required under applicable laws.
8. Data Security
We implement robust administrative, technical, and organizational safeguards, including:
đ
Encrypted Data Transmission
HTTPS/SSL encryption for all data in transit
đ
Password Encryption
Strong cryptographic hashing for credentials
đĄī¸
Role-Based Access
Strict access controls to restrict data exposure
âī¸
Secure Infrastructure
Cloud architecture with monitoring & backups
While we implement industry-standard protections, no method of transmission or storage over the internet can be guaranteed 100% secure.
9. Your Rights
Subject to applicable Indian law, you have the right to:
- Access your personal information stored with us.
- Update or correct inaccurate or incomplete information.
- Request deletion of your account or personal data.
- Withdraw consent where processing is based on consent.
- Request information regarding the processing of your data.
- Lodge a grievance regarding privacy concerns.
Certain information may continue to be retained where required by law or for legitimate business purposes.
10. Marketing Communications
With your consent, we may send promotional offers, discounts, new laboratory announcements, feature updates, and research-related communications.
You may opt out of promotional communications at any time through the app settings or by using the unsubscribe link provided in our emails.
11. Children's Privacy
The Platform is intended for individuals who are legally competent to enter into binding contracts under applicable laws. If we become aware that personal information of a child has been collected without appropriate authorization, we will take immediate steps to delete such information.
12. Third-Party Links
The Platform may contain links to external third-party websites or services. We are not responsible for the privacy practices, security, or content of external sites. We encourage users to review the privacy policies of third-party services before providing personal information.
13. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Significant changes will be notified through the Platform or via email. Continued use of the Platform after changes become effective constitutes acceptance of the updated policy.
14. Grievance Officer
In accordance with applicable Indian laws, you may contact our Grievance Officer regarding any privacy concerns, complaints, or data requests:
15. Contact Us
If you have any questions regarding this Privacy Policy or our data practices, please reach out to us:
16. Consent
By creating an account, accessing, or using Testify Samples, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.
