This Privacy Policy explains how the Company collects, processes, stores, uses, shares, and protects Personal Data when you access or use the Company's website, User web portal, mobile applications, and other digital interfaces (collectively referred to as the "Platform").
ℹ️By registering, accessing, or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. Information We Collect
A. Personal Data
When you create an account or place an order, we may collect:
- Full Name
- Email Address
- Mobile Number
- Password (encrypted)
- Profile photograph (optional)
- Educational Institution
- Department
- Course
- Year of Study
- Organization Name (if applicable)
- Billing Address
- Pickup Address
- GST Number (where applicable)
B. Order & Sample Information
To facilitate laboratory testing, we collect information including:
- Selected laboratory partner
- Test(s) requested
- Sample description
- Sample type
- Sample quantity
- Sample identifiers
- Safety hazard declarations
- Packaging information
- Special instructions
- Preferred pickup schedule
- Research project or procedure reference
⚠️Note: Please do not include confidential research data unless it is specifically required for testing.
C. Payment Information
Payments are processed through secure third-party payment gateways.
We do not store:
- Credit card numbers
- Debit card numbers
- CVV
- UPI PIN
- Internet banking credentials
We may receive limited transaction details such as:
- Transaction ID
- Payment status
- Payment amount
- Refund status
- Date and time of payment
D. Device & Technical Information
When you use the Platform, we may automatically collect:
- Device model
- Operating system
- App version
- IP address
- Browser information
- Device identifiers
- Network information
- Crash logs
- Diagnostic information
E. Location Information
With your permission, we may collect:
- Precise location
- Approximate location
This information is used solely for:
- Sample pickup
- Delivery routing
- Service availability
- Order tracking
You may disable location permissions through your device settings; however, some Platform features may not function correctly.
2. How We Use Your Information
We use your information to:
- Create and manage your account.
- Process and manage orders for testing services.
- Coordinate sample pickup and delivery.
- Share necessary information with selected laboratory partners.
- Provide order tracking.
- Deliver test reports.
- Process payments and refunds.
- Provide customer support.
- Send important service updates.
- Improve Platform performance.
- Detect fraud or misuse.
- Comply with applicable legal obligations.
We process personal data only for lawful purposes, to the extent necessary for providing the Services, complying with legal obligations, protecting the Company's legitimate interests, or with your consent where required under applicable law.
3. Information Shared With Laboratory Partners
To fulfill an Order and provide the requested Testing Services, we may share relevant Personal Data with the Laboratory Partner selected by you, including:
- Name
- Contact number
- Email address
- Sample details
- Test requirements
- Pickup information
- Order ID
- Payment status (where required)
Laboratory partners receive only the information necessary to perform the requested services.
4. Information Shared With Logistics Partners
For sample pickup and delivery, we may share:
- Name
- Contact number
- Pickup address
- Delivery instructions
- Order ID
Logistics personnel are provided only the information necessary to complete pickup and delivery.
5. Third-Party Service Providers
We may engage trusted third-party service providers for:
- Payment processing
- Cloud hosting
- SMS services
- Email communication
- Customer support
- Analytics
- Push notifications
- Crash reporting
The Company requires such service providers to implement appropriate security measures and process personal data only for the purposes authorised by the Company and in accordance with applicable law.
6. Cookies & Similar Technologies
Our website and application may use cookies and similar technologies to:
- Keep you signed in.
- Remember preferences.
- Improve performance.
- Understand Platform usage.
- Enhance user experience.
You may manage cookies through your browser settings.
7. Data Retention
We retain personal data only for as long as reasonably necessary to:
- Provide our services.
- Maintain transaction records.
- Resolve disputes.
- Meet regulatory and tax obligations.
- Comply with applicable laws.
Some records may be retained for longer periods where legally required.
8. Data Security
We implement reasonable administrative, technical, and organizational safeguards, including:
- Encrypted data transmission (HTTPS/SSL)
- Password encryption
- Role-based access controls
- Secure cloud infrastructure
- Regular security monitoring
- Backup and disaster recovery processes
Access to personal data is restricted to authorized personnel and service providers who require such access for legitimate business purposes and are subject to appropriate confidentiality obligations.
While the Company strives to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. Accordingly, the Company cannot guarantee absolute security of information transmitted through or stored on the Platform.
Cross-Border Transfer of Personal Information
The Company may engage cloud infrastructure providers or other service providers that process or store personal information in locations outside India, where permitted under applicable law. Where such cross-border transfers occur, the Company shall take reasonable contractual, technical, and organizational measures to ensure that personal information receives an appropriate level of protection and is processed in accordance with applicable legal requirements.
9. Your Rights
Subject to the Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable laws, you may have the right to:
- Access your personal data.
- Update or correct inaccurate information.
- Request deletion of your account or personal data.
- Withdraw consent where processing is based on consent.
- Request information regarding the processing of your personal data.
- Lodge a grievance regarding privacy concerns.
Certain information may continue to be retained where required by law or for legitimate business purposes.
10. Marketing Communications
With your consent, we may send:
- Promotional offers
- Discounts
- New laboratory announcements
- Feature updates
- Research-related communications
You may opt out at any time through the app settings or by using the unsubscribe option provided in our communications.
11. Children’s Privacy
The Platform is intended for individuals who are legally competent to enter into contracts under applicable laws. If we become aware that personal information has been collected from a child without appropriate authorization where required, we will take reasonable steps to delete such information.
12. Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices, security, or content. Users should review the privacy policies of such third-party services before sharing any information.
The Company does not sell or rent Users' personal data to third parties for monetary consideration.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any significant changes will be communicated through the Platform or by other appropriate means. Continued use of the Platform after the revised Privacy Policy becomes effective constitutes your acceptance of the updated policy.
14. Grievance Officer
In accordance with applicable Indian laws, users may contact our Grievance Officer regarding any privacy grievances, complaints, or requests.
We aim to acknowledge and address grievances within the timelines prescribed under applicable law or our internal grievance handling procedures, whichever is applicable.
15. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact:
16. Consent
By creating an Account, accessing, or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, storage, use, and disclosure of your Personal Data as described herein, subject to applicable law.
